Shipping and Handling
What is the shipping time frame for my order?
All orders are shipped through USPS. In the US, First Class Mail takes 2-10 days, Priority Mail takes 2-3 days and Priority Express takes 1-2 days. For international orders, First Class Mail takes about 2-4 weeks, Priority Mail takes 7-10 days, and Priority Mail Express takes 3-5 days. Please note that MarchelloArt is not responsible for any import taxies or duties on international shipments.
How soon will my order be shipped?
All orders are shipped within 1-2 business days.
How can I track my order?
All orders are shipped with USPS tracking and insurance and you will be provided with a tracking link as soon as your order is shipped.
Please note that, by default, MarchelloArt does not include packing slips with orders to reduce the amount of paper waste used. If you would like a packing slip, you can either print the e-mail confirmation or ask to have one included.
Returns and Exchanges
How do I return my purchase for a refund or exchange?
I strive to create the highest quality jewelry from silverware, but if you are not satisfied for any reason, you can contact me for a refund or exchange. The time frame for returns is 14 days after tracking has confirmed delivery. If you need to return your purchase, please send me an e-mail at firstname.lastname@example.org.
What do I do if my spoon ring or fork bracelet doesn't fit?
I offer free resizing on all of my spoon rings and fork bracelets can be exchanged for a different size without charge. Contact me at email@example.com if this is needed.
Custom Pieces Made from Your Silverware
I am interested in having something made from my family's silverware. Is this something you do?
I love to make custom pieces! Please click on the 'Custom Pieces' tab for more information.
How do you bend the silverware?
I created my own tools and developed techniques that allow me to bend the silverware into wild bends without damaging the silver plate. The exact process is a trade secret.